FREQUENTLY ASKED QUESTIONS

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Yes, we can offer up to 10 year manufacturer’s warranty on some makes and models of boiler.

A standard boiler change takes only 1 day. If your system is being upgraded it can take up to 2 days. A full system including boiler, radiators and pipework takes around 4 days.

The price is dependent on the boiler make/model you choose, the type of boiler, and the difficulty of fitment. Please call us and we can arrange for a free of charge site visit. We can then advise you on the correct type of boiler for your property, the various options you may have and the costs.

If you live in a detached house and currently have an old boiler with an energy rating of “G”, a new A-rated boiler could save you £350 a year in energy costs alone! Furthermore, you will save money with the reduced risk of unexpected breakdown.

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We recommend Vaillant and Worcester as these are the two best boilers on the market. Both come with up to 10 year warranties. A good saving can be made by installing a budget boiler. We have been installing Vokera for the last 3 years and they have been very reliable so far. They come with a 7 year warranty.
The type of boiler depends on the system you have. There are four types of gas boiler. Combination boiler, Heat only boiler, System boiler and Stored hot-water boilers. The cheapest option is usually to replace your boiler with the same type of boiler. However you can also change the type of boiler if you so wish. Our free of charge site visit will give us the information we need to advise you on all the options you have.

A standard boiler change takes only 1 day. If your system is being upgraded it can take up to 2 days. A full system including boiler, radiators and pipework takes around 4 days.

Dependant on the works required and the location of your boiler, installing a new boiler can sometimes create lots of dust. At Gas Safe, our engineers will take care to create as little mess as possible and will clean up after themselves.

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We recommend Vaillant and Worcester as these are the two best boilers on the market. Both come with up to 10 year warranties. A good saving can be made by installing a budget boiler. We have been installing Vokera for the last 3 years and they have been very reliable so far. They come with a 7 year warranty.
The type of boiler depends on the system you have. There are four types of gas boiler. Combination boiler, Heat only boiler, System boiler and Stored hot-water boilers. The cheapest option is usually to replace your boiler with the same type of boiler. However you can also change the type of boiler if you so wish. Our free of charge site visit will give us the information we need to advise you on all the options you have.

A standard boiler change takes only 1 day. If your system is being upgraded it can take up to 2 days. A full system including boiler, radiators and pipework takes around 4 days.

Dependant on the works required and the location of your boiler, installing a new boiler can sometimes create lots of dust. At Gas Safe, our engineers will take care to create as little mess as possible and will clean up after themselves.

There are a number of things that can indicate a fault with the boiler, the most common include:

• No hot water or heating.
• Loud noises such as gargling or banging coming from the boiler.
• An increase in energy bills despite no increased usage.
• Water leaking from the boiler.
• Smell of gas.
• Pilot light has gone yellow or switched off.
• Boiler is displaying an error code.

Under the Gas Safety (Installations and Use) Regulations of 1998, all rented properties must be inspected on an annual basis by a fully qualified engineer.

If you smell gas you should leave your home immediately and call the National Gas Emergencies number immediately on 0800 111 999.

No, if it’s more convenient for you, we can liaise with your tenants directly to arrange a convenient time to visit. If the property is vacant, you can leave a key out for the engineer. We often carry out servicing as part of our landlord safety tests.

If our engineer finds a problem with your boiler or gas appliance during the service, we will provide you with recommendations on the best course of action. In some cases, this will simply be a repair, in others, we may recommend a brand new boiler.

Whilst the majority of our servicing work is undertaken on boilers, we can carry out servicing on most gas appliances including cooker, ovens, stoves, central heating systems, gas fireplaces and heaters.

If we find a fault with your gas appliance that can’t be rectified, we will explain why and record it in writing – this is known as an appliance being ‘condemned’. This appliance should not be used again until it is repaired.

If you are a private homeowner, there are no legal obligations to get your boiler serviced, however, it is highly recommended and will likely save you money in the long run. Furthermore, some manufacturer warranties require an annual service so be sure to check!

If you are a landlord, it is a legal requirement to have all an annual gas safety inspection carried out by a gas safe registered engineer.